KAGUYA

FAQ

Terms and Conditions
Payments

Prices are shown in SGD (S$)and are NETT prices, no other tax will be charged of the invoice.  Prices are subjected to change from time to time without notification.

We accept 30% bank transfers for ordering, 70% cash on delivery.

Stock, Delivery & Installation

Goods availability will be checked upon order confirmation (before receiving 30% deposit) . We will inform the delivery date ASAP or the lead time of the product via email or 

Whatsapp +65 9050 3508.

Minimum SGD300 purchase to qualify “FREE DELIVERY’in Singapore (one trip) unless otherwise stated.

For bulky items, there will be extra charges if no lift accessible storey

        Ground floor – Free of Charge

        1st and subsequent non lift accessible floor – SGD10 per storey, Minimum Charges S$30

Your orders are usually delivered within 7-14 working days upon deposit (30%) is received. Please check your address and contact number are correctly stated in the invoice. We reserve

 the rights of the delivered items if payment is not in full upon delivery.

Bulk Purchases offer

For bulk order, customers may email us at kaguya@kaguya.com.sg or call / Whatsapp at 9050 3508 to get wholesale price.


Warranty & Refund

Our Storekeeper will do the Quality Check before delivering. 6-mth warranty is applicable to manufacturing defect starting from the date of delivery. Any damage has been caused to

regarding item by customer cannot be exchanged and refundable.

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